|  | Factor 1 | Factor 2 | Factor 3 | Factor 4 |
---|---|---|---|---|---|
 |  | Consultation with the doctor | Appointment making | Reception & facilities | Waiting time |
1 | easy to make an appointment by phone | 0.07 | 0.49 | 0.12 | 0.39 |
2 | Pleasantness of staff answering the phone | 0.24 | 0.56 | 0.30 | 0.19 |
3 | Acceptable time lapse to obtain appointment | 0.19 | 0.81 | 0.22 | 0.18 |
4 | Possibility of obtaining an appointment on convenient day and hour | 0.20 | 0.77 | 0.20 | 0.14 |
5 | Contacting someone in the facility on the phone for help or advice in case of problem | 0.30 | 0.68 | 0.18 | 0.08 |
6 | In an emergency, getting a quick appointment in the facility | 0.19 | 0.77 | 0.24 | 0.11 |
7 | Inside the hospital the consultation room was clearly sign-posted' | 0.17 | 0.15 | 0.67 | - 0.16 |
8 | Administrative procedures (completing papers and paying) fast and easy | 0.15 | 0.25 | 0.61 | 0.16 |
9 | Pleasantness and availability of receptionist | 0.20 | 0.44 | 0.59 | 0.23 |
10 | Waiting room pleasant | 0.11 | 0.15 | 0.78 | 0.26 |
11 | Premises clean | 0.17 | 0.22 | 0.66 | 0.18 |
12 | Saw the doctor at the appointed time | 0.24 | 0.18 | 0.14 | 0.84 |
13 | Waiting time acceptable | 0.25 | 0.29 | 0.10 | 0.85 |
14 | Information on how long to plan for | 0.23 | 0.16 | 0.20 | 0.78 |
15 | The doctor was welcoming | 0.69 | 0.09 | 0.38 | 0.08 |
16 | Took an interest in me not just my medical problem | 0.72 | 0.06 | 0.15 | 0.18 |
17 | spent adequate time with me | 0.82 | 0.14 | 0.21 | 0.07 |
18 | Examined me carefully | 0.78 | 0.04 | 0.21 | 0.07 |
19 | Explained what he/she was doing during the consultation | 0.78 | 0.15 | 0.17 | 0.12 |
20 | Wanted to know if I had pain | 0.75 | 0.13 | 0.17 | 0.15 |
21 | Asked if I was taking medication for other health problems | 0.72 | 0.07 | 0.08 | 0.09 |
22 | Warned me about possible side effects of treatment (operation, drugs)- | 0.68 | 0.30 | 0.01 | 0.19 |
23 | Took my opinion into account | 0.79 | 0.20 | 0.02 | 0.10 |
24 | Explained decisions | 0.76 | 0.25 | 0.18 | 0.20 |
25 | I got the information I wanted | 0.78 | 0.23 | 0.12 | 0.17 |
26 | he/she is in touch with my GP | 0.57 | 0.20 | 0.02 | 0.15 |
27 | Agree with doctor's instruction | 0.49 | 0.32 | 0.04 | - 0.06 |