Satisfaction with… | Item characteristics | DP | Factor analyses | |||||||
---|---|---|---|---|---|---|---|---|---|---|
M (SD) | SKE | KUR | MIS N (%) | F1 | F2 | F3 | F4 | |||
Competence and human quality of physician (competence)a | ||||||||||
1 | Care and thoroughness in examinations/accuracy of diagnoses | 3.7 (0.9) | − 0.6 | 3.1 | 3 (1) | .82 | .81 | .24 | .16 | .12 |
2 | Skills and experience | 3.9 (0.9) | − 0.4 | 2.9 | 4 (1) | .79 | .80 | .22 | .14 | .08 |
3 | Care and thoroughness in treatment throughout the illness | 3.8 (1.0) | − 0.7 | 3.1 | 3 (1) | .84 | .79 | .25 | .13 | .26 |
4 | Explanations on medical procedures and tests | 3.5 (0.9) | − 0.3 | 2.8 | 0 (0) | .78 | .67 | .42 | .18 | .17 |
5 | Attention to patient opinion | 3.4 (1.0) | − 0.2 | 2.5 | 0 (0) | .84 | .71 | .36 | .17 | .27 |
6 | Advice on preventative measures to stay healthy | 3.0 (1.0) | 0.0 | 2.7 | 8 (2) | .67 | .48 | .46 | .18 | .28 |
7 | Kindness and courtesy | 3.9 (0.9) | − 0.5 | 3.1 | 2 (1) | .81 | .77 | .22 | .17 | .22 |
8 | Interest in person and health problems of the patient | 3.7 (1.0) | − 0.5 | 2.9 | 2 (1) | .88 | .80 | .30 | .16 | .19 |
9 | Interest in person and psychological condition | 3.2 (1.0) | − 0.1 | 2.3 | 3 (1) | .77 | .59 | .32 | .23 | .36 |
10 | Respect and attention to privacy | 3.7 (0.9) | − 0.3 | 2.8 | 0 (0) | .83 | .71 | .31 | .19 | .27 |
11 | Ability to reassure and support patients | 3.5 (1.0) | − 0.3 | 2.7 | 1 (< 1) | .81 | .65 | .36 | .15 | .33 |
Quality and quantity of information (information)a | ||||||||||
12 | Information on the disease | 3.3 (0.9) | − 0.2 | 2.7 | 2 (1) | .81 | .51 | .64 | .24 | .12 |
13 | Information on illness sequelae | 3.0 (1.0) | < − 0.1 | 2.5 | 3 (1) | .84 | .32 | .73 | .24 | .20 |
14 | Information on treatment as a whole | 3.2 (0.9) | − 0.1 | 2.7 | 3 (1) | .83 | .45 | .71 | .19 | .15 |
15 | Information on alternative treatment and its consequences | 3.25 (1.0) | − 0.1 | 2.4 | 2 (1) | .81 | .40 | .71 | .14 | .20 |
16 | Information on side effects of treatment | 3.1 (1.0) | − 0.2 | 2.5 | 3 (1) | .81 | .40 | .68 | .17 | .19 |
17 | Information on pain management | 3.1 (1.0) | 0.1 | 2.6 | 5 (2) | .77 | .38 | .64 | .14 | .25 |
18 | Information on existing psychosocial support services | 2.5 (1.0) | 0.4 | 2.5 | 10 (3) | .65 | .19 | .51 | .39 | .36 |
If needed: access to psychosocial support services (access)a | ||||||||||
19 | Access to psychosocial counselling on supportive care | 2.9 (1.0) | 0.1 | 2.9 | 28 (8) | .82 | .24 | .13 | .82 | .04 |
20 | Access to psychological support | 2.8 (1.0) | 0.1 | 2.9 | 35 (11) | .78 | .17 | .11 | .83 | .08 |
21 | Access to advice on legal and financial issues | 2.7 (1.0) | 0.2 | 2.7 | 43 (13) | .80 | .07 | .20 | .81 | .17 |
22 | Access to pastoral support or company | 2.9 (1.0) | 0.2 | 2.8 | 64 (19) | .73 | .11 | .03 | .74 | .18 |
23 | Support in searching for a psychotherapist | 2.5 (1.0) | 0.4 | 2.8 | 75 (23) | .76 | .26 | .35 | .60 | .31 |
24 | Support in learning self-help strategies to cope with distress | 2.3 (1.0) | 0.4 | 2.7 | 77 (23) | .73 | .16 | .27 | .57 | .43 |
25 | Access to self-help/therapeutic groups on specific topics | 2.6 1.00) | 0.3 | 2.8 | 73 (22) | .77 | .11 | .16 | .67 | .27 |
Psychological support by medical staff (support)a | ||||||||||
26 | Opportunity to talk about health problems in the hospital | 2.8 (1.0) | < − 0.1 | 2.3 | 19 (6) | .66 | .24 | .25 | .33 | .52 |
27 | Opportunity to talk about health problems at home | 3.4 (1.2) | − 0.3 | 2.3 | 12 (4) | .52 | .23 | .17 | .25 | .35 |
28 | Psychological support provided by physicians | 2.8 (1.0) | 0.2 | 2.6 | 17 (5) | .69 | .29 | .34 | .30 | .61 |
29 | Psychological support provided by nurses | 3.2 (1.0) | < 0.1 | 2.4 | 14 (4) | .71 | .28 | .14 | .24 | .72 |
30 | Assistance provided by medical staff throughout the care | 3.5 (0.9) | − 0.2 | 2.7 | 10 (3) | .69 | .47 | .20 | .19 | .55 |
Global medical satisfactionb | ||||||||||
31 | I am very satisfied with the medical care I receive | 4.4 (0.8) | − 1.5 | 6.0 | 0 (0) | – | – | – | – | – |
Global psychosocial satisfactionb | – | – | – | – | – | |||||
32 | I am very satisfied with the psychosocial care I receive | 3.1 (1.3) | − 0.3 | 2.0 | 18 (5) | – | – | – | – | – |